Have shipping and return questions? Look here. Don’t see your question answered here? Contact Us!
How much is shipping?
Shipping is calculated based on weight and at checkout. No additional handling fees are assessed for your order. Orders are typically shipped within 3 to 5 business days and and may take longer during holiday or peak season(s). Please plan ahead for your holiday season sales!
Can I pay for rush shipping?
If you need an order rushed, please contact us and we will do our best to accommodate you. This is not guaranteed based on current business needs/orders in place. Expedited and Express shipping rates will be paid for by the customer.
Remember! Please plan ahead so you get your product in time for your shows and events.
Small orders are shipped through USPS priority mail with a 2 to 3 day shipping time. Larger orders are shipped through UPS ground shipping. Depending on where you live, ship time via UPS ground will be 1-6 business days. Tracking numbers are not applied for orders through the postal service. Larger orders through UPS will have tracking numbers through their system.
Do you ship internationally?
Sorry, we do not ship internationally at this time. Please note that shipping rates that are charged are for the contiguous US only. Shipping to Alaska and Hawaii will incur extra shipping charges. Please contact us for a shipping quote to Hawaii or Alaska.
What is your return policy?
In the event that you are not satisfied with your order, you may return your order if you contact us within three (3) days of receiving your order. Shipping charges are not refunded and there will be a 15% re-stocking fee. Partial order returns are assessed by shipping cost of product kept.
We cannot accept returns of Oils and Refresher Sprays or the Sampler Package. For returns of other products, please contact us.
Rachel’s Potpourri reserves the right to modify our blends at any time due to product and supply availability. We strive to keep the best quality available at all times though our product may appear slightly different than those depicted on our website.
Rachel’s Potpourri is not responsible for any type of damage or misuse of our products. We reserve the right to refuse service, do business with, or offer our products to anyone at anytime.
